Hello,
This is my last post to the blog for this course. I will leave the blog open during the summer for students to share their travelling experiences.
If you feel you are missing the blog and your classmates, keep writing on the blog. It will be nice if we keep in touch during the summer break.
Here is the last writing task.
You received a letter of complaint. Write a reply to the letter in which you provide an explanation of the security procedure.
This is the letter of complaint that you received.
Dear Sir/Madam,
I am writing to complain about the treatment I received at the hands of your airport security staff. First of all, when I was departing from the airport, the security attendant at the medal detector was very rude, and did not allow me to take my sunscreen lotion in my carry-on luggage. There was no explanation; she just took it from me.
Then, when I arrived back from my trip, I was thoroughly searched by customs, and it was an extremely embarrassing experience. They provided no explanation for why I was being searched. In fact, they were even more unfriendly than your security personnel. I was very insulted by the treatment I received in your airport, and I would like an explanation.
Sincerely,
Mr. Peter Codfrey
Some expressions you may decide to use:
provide an explanation
security staff/personnel
do a search at random
have the authority to perform/do a search
restrictions on liquids, gels, aerosols
not exceed 100 ml.
Looking forward to reading your final posts.
Regards,
RV
Does the Boeing 787 have an ugly tail?
13 years ago
Posts
Dear Mr. Peter Codfrey
ReplyDeleteI am writing referring to your letter of complaint dated 288/3/2009
First of all, I apologize for the way that you treated by security staff.
I would like to explain the procedure for you. Regarding the sunscreen lotion, the airport has certain restriction on liquids, gels and aerosols. If it is grater than 100ml it will be confiscated by security. Moreover, regarding the thoroughly searched that you received by customs they have authority to search everyone without exception and sometimes do a search at random. In order to ensure the safety for the passengers, airport and aircraft.
Accept our apologies again and I hope you understand the procedure now .
Regards,
Noora
Dear Mr Godfrey
ReplyDeleteI am writing with regard to your letter of complaint dated on 28/03/09. I apologize for the way you treated by our security personnel and I understand the situation and the problem you had.
In fact we have a restriction on liquids it must not exceed 100ml also in our airport we follow a crucial security procedure and follow complete search for every one with no exception, to ensure the security for our passengers.
we hope you accept our apologise and understand our security measures to ensure your safety and passengers safety.
Sincerely
Dear Mr, Godfrel
ReplyDeleteI am writing with regard to your letter of complaint dated 28 of March 2009. I apologize for the way you were treated by the security personnel.
I would like to provide an explanation of the security procedure, there are certain restriction in liquids in our airport Aerosols, gels, liquids are not allowed. And all liquids must not be more than 100 ml for each individual item, and it must be in clear plastic bag. Also all liquids must not exceed 1 L. Moreover, about the security personnel who deal with passengers must be strict and direct also they have the authority to do checks, because we try to avoid any potential harmful incident from happening
I hope you understand the whole procedure and I hope you accept my apologies.
I am writing with regard to your letter of complaint dated 28/03/09. I received your letter and I understood your complaint so I would like to give you some explanation.
ReplyDeleteFirst of all, I apologize about what happend to you in our airport because of our security personnel who they did not allow you to take your sunscreen lotion in your carry-on luggage but you have to know any liquids more than 100ml it is not allowed to take it with you in your carry-on.
Another thing regardind in when you arrived back from your trip and you thoroughly searched by our personnel I know it was very an extremely embarrassing experience but as you know our security personnel must searched all passsengers thoroughly to ensure there is no prohibited items to ensure the security for passengers.
Finally, I hope you accept our apologies again and you have to know our security personnel do that for you and all of passengers.
Dear Mr. Codfrey,
ReplyDeleteI am writing in reply to your letter of complaint dated 28/03/09.
I apologise for the way you were treated by security staff. I would like to provide an explanation of the procedure.
Regarding the suntan lotion our airport has special restrictions in liquid .gel and aerosols. Each individual item must have a capacity of no greater than 100 ml. passengers may not pass through the security screening with any liquids of greater capacity and it will be confiscate by the security personnel.
Regarding the thoroughly searched that you received by customs they have the right to do a search at random and they also have the authority to perform or to do search for everyone to protect passenger and make sure their safety.
We hope that you accept our apologies and we hope that you understand our procedure.
Sincerely,
This comment has been removed by the author.
ReplyDeleteDear Mr. Peter Codfrey,
ReplyDeleteI am writing with regard to your letter of complaint dated 28/03/2009. I apologize for the way you are treated by our airport security staff and I understood your complaint. I hope you will accept my apologies and I will explain to you the security procedure.
First of all, I know that the crew of the airport security did not allow to you to take your sunscreen lotion in your carry-on luggage but you must any liquids more than 100ML it's not allowed in your carry - on luggage. And about your complaint of being thoroughly searched by customs it's a necessary process to occur with all passengers without exception in order to maintain the safety of all passengers and to unsure there is no prohibited items to keep the safety in the airport.
I hope you accept my apologies and I hope your understand the position of a security procedure in order to maintain the safety to all passengers.
Sincerely,
Abdulla Issa
Dear Mr Godfrey:
ReplyDeleteI am writing with regard to your letter of complaint dated on 28/03/09. I apologize for the way you treated by our security personnel and I understand the situation and the problem you had.
I will explain for you why the security personnel did not allow your father to take his sunscreen lotion on his carry on luggage.The airport has certain restriction on liquids, gels and aerosols. If it is more than 100ml it will be confiscated by security personnel.the liquid which is less than 100ml,it allow to take it on your carry luggage.
Accept our apologies again and I hope you understand the procedure now.
Sincerely
Ali ALkuwari
Aisha Ibrahim
ReplyDeleteCustomer service officer
Dear Mr. Godfrey,
I am writing with reference to your letter of complaints 28-3-2009.I apologize for the way you were treated by the security staff .I would like to provide an explanation of the procedure.
Regarding the sunscreen lotion, our airport has special restrictions in liquids, gels and aerosols. Any liquid, gel, aerosol more than 100ml is confiscated by the security personal in the metal detector checkpoint. You can put it in your checked luggage, but not in your carry-on baggage. This is done to avoid any organic explosive to board to any airplane.
Regarding the body search, every passenger must be checked thoroughly. Especially when the alarm of the metal detector goes off, to locate the cause of the alarm by using the handheld detector or by the full body scanners, to provide a safety flight for our passengers and to protect the country from any explosion.
I hope you understand our procedures and accept our apologies. I am going to take further steps with the security personnel about the rude manners with the passengers to avoid this from happening next time.
Sincerely,
Aisha
July 17, 2010
ReplyDeleteFatima Abdullah
Security attendant
Dear Mr. codfrey,
I am writing with respect to your letter of complaint dated July 13, 2010.
First, I apologize on behalf of the security staff and customs because the security attendant behaved rudely with you while you were walking through the metal detector and customs were unfriendly while they were searching you. Also, I agree that the security attendant should explain to you the reason of confiscating the sunscreen lotion. However, he take the lotion because it is rejected according to security measures. In addition, customs have to explain for you their rules, so you will cooperate with them.
Nowadays, the airport become an attractive target for many terrorists because there are a large concentration of people their. Also, they might use different tactics to explode the aircraft. For example, a large amount of any kind of lotion could be used as a bomb to bring down the flight because it contains chemical substances. As a result, security measures become tighten. Therefore, your sunscreen lotion goes under restrictions on liquids which states that liquids of more than 100ml have to be confiscated. Moreover, customs play a role in controling the movement of goods in and out the country to protect the people and the society. Thus, dangerous goods such as drugs and bombs will be prevented from entring the country.
Finally, I hope you more convenient security procedure either in our airport or other’s airport for your coming flights. Also, we would like to apologize again about the impolite security attendant and the unfriendly customs.
Sincerely,
Fatima