Today we are going to find out which are the best airlines rated by Skytrax for 2010.
1) Go to the official site of Skytrax (the 1st link on the right), browse the main page and look up the airlines that received 5 star ranking for 2010.
2) List them in your post, find their airline code and their main hub. Comment whether you have travelled with any of them and what your impressions of their product and service are.
3) Customer Service is broken down into the following criteria:
Service Efficiency
Enthusiasm, Attitute
Interaction with Passengers
Cabin Presence through Flight
Responding to Requests
Language Skills
Consistency among Staff
Personilisation fo Service for Business Travellers
Problem Solving
What do you think these criteria mean? In your opinion, how important are they for a superior customer service?
4) How would you rate Qatar Airways Staff using this framework? Give stars (from 1 -very poor to 5 stars - excellent)
Kind regards,
RV
Posts
QATAR AIRWAYS
ReplyDeletecode:QTR
main hub:Doha International Airport
ASIANA AIRLINES
code:AAR
main hub:Incheon International Airport
Gimpo International Airport
CATHAY PACIFIC
code:CX
main hub:Hong Kong International Airport
MALAYSIA AIRLINES
code:MH
main hub:Kuala Lumpur International Airport
Secondary hubs:Kuching International Airport
Kota Kinabalu International Airport
SINGAPORE AIRLINES
code:SQ
main hub:Singapore Changi Airport
1)
ReplyDeleteQATAR AIRWAYS
code:QTR
main hub:Doha International Airport
ASIANA AIRLINES
code:AAR
main hub:Incheon International Airport
Gimpo International Airport
CATHAY PACIFIC
code:CX
main hub:Hong Kong International Airport
MALAYSIA AIRLINES
code:MH
main hub:Kuala Lumpur International Airport
SINGAPORE AIRLINES
code:SQ
main hub:Singapore Changi Airport
Kingfisher Airlines
code:IT
main hub:Bengaluru
2)
I think the most important thing is Language Skills to can Communicate with customer as well and second thing is Problem Solving and theerd one is Enthusiasm, Attitute and all of them are good but i prefer the first three I mentioned
3)
Service Efficiency = 4 stars
Enthusiasm, Attitute = 5 stars
Interaction with Passengers = 3 stars
Cabin Presence through Flight = 5 stars
Responding to Requests = 4 stars
Language Skills = 4 stars
Consistency among Staff = 4 stars
Personilisation fo Service for Business Travellers = 5 stars
Problem Solving = 4 stars
Qatar Airways
ReplyDeletecode:QTR.
Main hub:Doha International Airport.
Asiana Airlines .
Code:AAR.
Main hub:Incheon International Airport.
Cathay Pacific .
Code:CX.
Main hub:HongKong International Airport.
Malaysia Airlines .
Code:MH.
Main hub:Kuching International Airport.
Singapore Airlines.
Code:SQ.
Main hub:Singapore Changi Airlines.
Kingfisher Airlines .
Code:IT.
Main hub:Bengaluru .
Actually all of them are important because each one is supporting the other but in my opinion servicing efficiently is important one because if the customer serviced efficiently their will not be any complained.
Service Efficiency ****
Enthusiasm, Attitute ****
Interaction with Passengers *****
Cabin Presence through Flight *****
Responding to Requests ****
Language Skills *****
Consistency among Staff *****
Personilisation fo Service for Business Travellers *****
Problem Solving****
thanks
This comment has been removed by the author.
ReplyDeleteThe five star airlines are
ReplyDeleteQ2
1. Asiana Airlines Code: OZ Main Hub: Incheon International Airport/
Gimpo International Airport
2. Cathay Pacific Code: CX Main Hub: Hong Kong International Airport
3. Kingfisher Airlines Code: IT Main Hub: Bengaluru
4. Malaysia Airlines Code: MH Main Hub: Kuala Lumpur International Airport
5. Qatar Airways Code: QR Main Hub: Doha International Airport
6. Singapore Airlines Code: SQ Main Hub: Singapore Changi Airport
Once I had traveled by Qatar Airways, I liked the food their and the prices of the products such as prefumes were suitable for me.
Q3
Service Efficiency
The service have to be done well and in short time, so that the passengers will board the plane quickly and the employee will have more time to help other customers.
Enthusiasm, Attitude
Employees have to be serious and listen carefully to their customers problems, so that the travellers will not be frustrated.
Interaction with Passengers
Talk to them calmly and inform them about any information that is useful for them and listen to their complaints and give them the solution immediately.
Cabin Presence through Flight
A place to prepare food and drink for passengers is important so no body will be hungry during the flight.
Responding to Requests
Employees should be responsible for any information they may give and any promise they make. Also, they should not ignore people who have a problem; but, they have to be polite, and patient, and they have to listen to passengers’ problems to solve them and avoid doing any mistakes again.
Language Skills
To know more than one language and to talk clearly to people.
This creteria is important to deal with and communicate with foreign people well.
Consistency among Staff
All staff have to be co-operated and have the same attitude to deal with passengers.
Personilisation of Service for Business Travellers
Special services for business travellers.
Problem Solving
Put the best solution for any problems faced by the passengers, so that they will not be frustrated.
Q4
Service Efficiency (3)
Enthusiasm, Attitute (4)
Interaction with Passengers (4)
Cabin Presence through Flight (4)
Responding to Requests (3)
Language Skills (4)
Consistency among Staff (4)
Personilisation fo Service for Business (4) Travellers
Problem Solving (3)
Thank you....
2
ReplyDeleteAsiana Airlines OZ
(Incheon International Airport)
Cathay Pacific CX
Hong Kong International Airport
Kingfisher Airlines KFR.
Bangalore
Malaysia Airlines MH K
uala Lumpur International airport
Singapore Airlines SQ
Changi Airport
Qatar Airways QR
Doha International Airport.
I always travelled by Qatar Airways and it has a high good level of services. It is eligible to be 5 stars airlines.
3
All this criteria are important to provide a good level of services for the customers. And these criteria will help them to exceed the customers’ expectations and satisfactions.
4
In my opinion all of them are 5 stars except Personalization of Service for Business Travelers is 4 stars.
1) Qatar Airways
ReplyDeleteAsiana Airlines .
Cathay Pacific .
Malaysia Airlines .
Singapore Airlines.
Kingfisher Airlines .
2) Qatar Airways
code QR. Main hub. Doha International Airport.
Asiana Airlines .
Code AAR (oz) . Main hub. Incheon International Airport.
Cathay Pacific .
Code CX.Main hub .HongKong International Airport.
Malaysia Airlines .
Code MH .Main hub:Kuching International Airport.
Singapore Airlines.
Code SQ. Main hub. Singapore Changi Airlines.
Kingfisher Airlines .
Code IT. Main hub:Bengaluru .
I traveled with Qatar Airways, one of the best airlines in the world and the service are good and the staff smiling always and ask passengers if they need anything , products that sold in the plane from the free market are good entertains the passenger if he feels bored and there is also disadvantages However, I think a simple comparison with other airlines makes qatar airways One of the best air line and this is my opinion
3) Language is necessary in all kind of work so employee can communicate with customer from around the world
Interaction with passengers is also important if staff did not interact with passengers passengers will feel they binge neglected and this will makes them feel resentful Because no one, taking what they want seriously and This point I can combine with the Responding to Requests Because the passenger will feel similarly
4) Service Efficiency (3)
Enthusiasm, Attitute (4)
Interaction with Passengers (3)
4)Cabin Presence through Flight (4)
Responding to Requests (3)
Language Skills (3)
Consistency among Staff (3)
Personilisation fo Service for Business (4) Travellers
Problem Solving (3)
(Q-2)
ReplyDeleteAsiana Airlines
Code:AAR
Main hub:Incheon International Airport
Gimpo International Airport
Qatar Airways
Code-QTR
Main hub:Doha International Airport
Kingfisher Airlines
Code:IT
Main hub:Bengaluru
Cathat Pacific
Code:CX
Main hub:Hong Kong International Airport
Malaysia Airlines
Code:MH
Main hub:Kuala Lumpur International Airport
Singapore Airlines
Code:SQ
Main hub:Singapore Changi Airport
(Q-3)
Service Efficiency
=4 Stars
Enthusiasm, Attitute
=5 Stars
Interaction with Passengers
=4 Stars
Cabin Presence through Flight
= 5 Stars
Responding to Requests
=5 stars
Language Skills
=4 stars
Consistency among Staff
=4 stars
Personilisation fo Service for Business Travellers
=5 stars
Problem Solving
=4 stars
(Q-4)
4 Stars
2)
ReplyDelete*Qatar Airways
code:QTR
main hub:Doha International Airport.
*Asiana Airlines
code:AAR
main hub:Incheon International Airport&
Gimpo International Airport.
*Cathay Pacific
code:CX
main hub:Hong Kong International Airport.
*Malaysia Airlines
code:MH
main hub:Kuala Lumpur International Airport.
*Singapore Airlines
code:SQ
main hub:Singapore Changi Airport.
*kingfisher Airlines
code:IT
main hub:bengaluru international airport
3) In my opinion,Ithink all of them are very important and every one of them supports the other, and all of them must have sufficient and high quality to achieve success.
Service Efficiency = 5
Enthusiasm, Attitute = 5
Interaction with Passengers = 4
Cabin Presence through Flight = 5
Responding to Requests = 4
Language Skills = 4
Consistency among Staff = 4
Personalization for Service for Business Travelers = 5
Problem Solving = 4
4) From my view, I think that Qatar Airways worth 4 out of 5 because it has a high quality of service and expertise of its staff in dealing with customers politely and efficiently.
Q1) *Asiana Airlines
ReplyDelete*Cathay airline
*Kingfisher Airlines
*Malaysia Airlines
*Qatar Airways
*Singapore Airlines
Q2)*Asiana Airlines
Hub: Incheon International Airport
Gimpo International Airport
Code: OZ
*Cathay airline
Hub: Hong Kong International Airport
Code: CX
*Kingfisher Airlines
Hub: Bengaluru
Code: IT
*Malaysia Airlines
Hub: Kuala Lumpur International Airport
Code: MH
*Qatar Airways
Hub: Doha International Airport
Code: QR
*Singapore Airlines
Hub: Singapore Changi Airport
Code: SQ
Q3) I have travelled by Qatar Airways for many times in each time they provide a high standard of services.
Q4) I didn’t know how to solve it.
Q5) some of them 4 some of them 5
1) *Asiana Airlines
ReplyDelete*Cathay airline
*Kingfisher Airlines
*Malaysia Airlines
*Qatar Airways
*Singapore Airlines
2)*Asiana Airlines
Hub: Incheon International Airport
Gimpo International Airport
Code: OZ
*Cathay airline
Hub: Hong Kong International Airport
Code: CX
*Kingfisher Airlines
Hub: Bengaluru
Code: IT
*Malaysia Airlines
Hub: Kuala Lumpur International Airport
Code: MH
*Qatar Airways
Hub: Doha International Airport
Code: QR
*Singapore Airlines
Hub: Singapore Changi Airport
Code: SQ
3) I have travelled by Qatar Airways for many times in each time they provide a high standard of services.
5) some of them 4 some of them 5
Asiana Airlines
ReplyDeleteMain hub: Incheon International Airport
code:OZ
Cathay Pacific
Main hub:Hong Kong International Airport
code:CX
Kingfisher Airlines
Main hub:Bengaluru
code:IT
Malaysia Airlines
Main hub:Kuala Lumpur International Airport
code:MH
Qatar Airways
Main hub:Doha International Airport.
code:QR
Singapore Airlines
Main hub:Singapore Changi Airport
code:SQ
3)
the mentioned services are very important without some of them the airline would never success and in my opinion the best one of them is Service Efficiency because they need to deal with people fast and also Problem Solving is important because when they help customers they might come back again and the rest are also important.
4)
Service Efficiency ****
Enthusiasm, Attitute ****
Interaction with Passengers ****
Cabin Presence through Flight ****
Responding to Requests ****
Language Skills ***
Consistency among Staff *****
Personilisation fo Service for Business Travellers ****
Problem Solving *****
total = 4 stars