Hello,
Write you answer to the two questions below. Organize in paragraphs.
1) What is customer service and how important is customer service in the aviation business?
Use examples of good and bad customer service. Discuss some of the best airlines in the world and the quality of services they provide for their customers.
2) Discuss three rules that you consider extremely important for good customer service.
Regards,
RV
Does the Boeing 787 have an ugly tail?
13 years ago
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ReplyDeleteThe purpose of customer service is to ensure that the customer enjoys the flying with the airline. So he will use it again and again in the future. That not all but also he is going to talk positively about it to the others.
ReplyDeleteCustomer service also is very important for the aviation business. It’s more than keeping customers happy. It’s about revenue, because a lost customer means lost revenue and unhappy can damage the reputation.
In a competitive market place, it makes sense to provide superior service. Customers decide what to purchase depending on the service they receive.
Word-of-mouth is extremely powerful, because it’s the most effective promotion. It doesn’t cost anything and very believable because it’s based on personal experience.
Good customer service rules
1-You have to smile all the time and be welcoming to the customer.
2-Make promises that you can keep and never ever break a promise.
3-Try as you can to make the customer satisfied by being helpful.
4-Be polite, listen to the customer and never ignore him and respect him.
5-Be knowledgeable and deal with the customer and the complaints professionally.
6-Be efficient and always talk in the positive way even if the situation is negative.
7-You must apologize if you have made any mistake.
Customer service is the service which provided to customer to exceed or meet their expectations and boring satisfaction.There are two kind of customer service,for examble satisfied person and dissatisfied person.The dissatisfied person is talk negatively to the people and his experience won't be good for customer.Also he will damage the company and the reputation of company will be down.
ReplyDeleteOn the ather hand the satisfied agent is talk positively to customer and he will come back revenue for the company.There are some rules for good customer service.The personnel for customer service might be welcoming to the people and he have to try to make the customer satisfied by being helbful.Also he might be deal with complaints profeccionally and he have to be efficient.
The most important rules for representative fo customer service and he have to do it to keep the reputation for company goog and high.The pesonnel for customer service have to be apologize if he made a mistake for customer and he must be knowledgeable.Also the staff for customer service haven't ignor customer.This three rules the agent must to follow it to make his quality and the company high.
Nowadays many airlines and airports are trying to compete with many other competitors in the aviation industry and at the same time they are trying to get people’s loyalty. In fact, if they want to be a good competitor they will need superior customer service. A customer service is a services provided to customers to meet their expectations and bring satisfaction.
ReplyDeleteA good customer service is very important because it increases the revenue and a better customer service will bring good reputation and more customers. The good customer service should include knowledgeable and effective personnel. While a bad customer service might include personnel who ignore customers, which result in a very bad reputation and also will make the customers talk negatively about his or her experience and that will damage the company’s reputation.
There are actually some airlines
received the five full stars because of their superior customer service including: Qatar Airways, Cathay Pacific, Kingfisher Airlines, Malaysia Airlines and Singapore Airlines. They provided the best customer services, which satisfied all their customers. They provided many customer services and the best three customer services are being efficient, professional, respecting their customers and make them feel they are valuable.
All in all, all companies should try their best to provide unique customer services that distinguish them from the others and they should know that success does not come from copying the ideas and efforts of others it comes from thinking one step ahead and by providing new services and ideas.
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ReplyDeleteThis comment has been removed by the author.
ReplyDeletecustomer service
ReplyDeletecustomer service is the service that is provided to customers to exceed their expectations and bring satisfaction. Airlines must find new customer but to find new customer it is more expensive than keep the ones you already have. Customer service is more than just keeping customer happy it is about revenue.
Airlines or their customer service can make their customers satisfied or dissatisfied. Let us start with satisfied customers. Satisfied customers are customers who have positive experience so they will talk positively to people and that will make the number of customers increase and the customers will come back again and that will give the airlines agood revenue.
The second kind of customers is that dissatified customers. If the customers has a negative experience they will talk negativaly to people and that will make the number of customers decrease and the customers will not come back again so that will make the airlines lose their revenue or in another word the customers will damage the airlines reputation.
There are many good rules for customer service and in my opinion the most important three things is that.
Firstly, airlines must deal with complaints professionally to solve the complaints as the customers want and make them feel comfortable.
Secondly, the apologize if you have made a mistake to make your customers feel better.
A final thing is that. Customer service personnel must be smilling and welcoming because they are there to represent their airlines and to be there on behlf of their airlines and make their customers feel happy.
Thanks
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ReplyDeleteThe companies that provide superior customer services chosen as the best airlines in the world. For instance Qatar airways and Singapore airline. From this point we notice how importance of customer service is.
ReplyDeleteThe services that provide for the customers to exceed their expectations and their satisfactions it called customer services. Airlines have to provide good services for their customers because it is difficult to find new customers also because the dissatisfied customers will give negative feedback about his experience and that could damage the reputation of the company. The extremely important good customer services that best airlines provide it is deal with situation professionally especially if there any problem and show their respect for customers do not ignore them, listen to them, and try to found solution that make customers satisfied. Another service that having a great value is the knowledgeable staff who is know all the rules and policy and it will be better if the staff has some power which let employee takes action and makes decision by himself. In this case It is important to employee to be honest and if he makes a promise he has to keep it because this the perfect way to keep your customer loyal to the company and come back again and again. The third important service is give your customer more than his expectations by giving him special coupon for future discount or small gift. The good example here is Qatar airways it always give their loyal customer kilo mails card which let customers have discount or have free flight.
All business looking for revenue and the high income will earn it by the good level of services that companies are provide.
Customer service is how to deal with customer politely and to make him pleased and satisfied. Customer service is very important in airline business for example if the representative deal with customer in politely why and make him feel special in treat like giving him a discount or company presents he will be very reliable and when the customer finish with the representative he will talk with his friends about the high quality service that the airline company provided to him and that will be a promotion for the airlines but if the customer service bad and rood in treating the customer will be upset and frustrating and he is going to say to his friend how the company treated him and that will cause bad reputation and if they have reputation the airline company is going to lose because the company is depends on customer for revenue .
ReplyDeleteSome airlines companies are so professional with dealing with customers like Qatar Airways (QR) and Singapore Airlines (SQ). They provide high quality of servicing customer since he booked the ticket until he arrive to the place he want.
On my opinion the best rules for customer service are:
1) Be welcoming to the customer and courteous and smile.
2) Make promise that you can keep.
3) Be knowledgeable.
4) Listen to the customer.
5) Respect the customer.
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ReplyDeleteAny airlines in the world most provide good service cause good service will make the customer satisfied and satisfied customer will return to buy from the company and that will bring good reputation to the company and more customer will buy from it
ReplyDeleteListen to your customer is one of the important things cause they might have something to tell or something to complaints about and nothing will make the customer angry and annoy more thin being ignore of the person how work there.
And another thing that is important dealing with complaints no one like to hear people complaints about something or person how is angry and speak un politely It's good to listen and try to please your customer by being attention to him this will make him feel important , make sure that you keep your promise because nothing will make the customer dissatisfied more than broken promise , if you make a mistakes make sure you apologize for you customer that will make him feel that you respect him and you did not intentionally to do this mistake ,be helpful to your customer lots of people sometime needs help and if you help your customer even in small details that will be very helpful for the customer and will make him happy that you make everything simple and easy for him
The five star airlines that I travel with is the Qatar airways the service there are good the staff always smiling and very polite they sometimes ignores the customer cause they have lots of work but it's ok no one can deals with many things it the same time but they are trying , they respect the customers and always ask if they need anything and make the customers feel that his important that they feel comfortable during the journey and this is some of the reason that makes Qatar airways one of the best airlines .
Customer service
ReplyDeleteAirports need to provide a high standard of services; they need to have excellent customer service. A customer services representative must be trained well to deal with customers. Customer services are services that provided for customers (passengers) to exceed their expectations and bring satisfaction.
It is very expensive to have new customer, so representative should treat their customers carefully to make them satisfy. A satisfy customer may talk positively about his experience to other people and that will increase the revenue. Not only that, the happy customer may come back to the same airline because of their customer service. A dissatisfy customer can damage the airline’s reputation. The customer may share his or her bad experience to many people which reduce the income of the airline.
There are some rules customer service representative must follow them to provide a high level of services. The most important rule, be welcoming, smile, polite, courteous and deal efficiently with your customer. When a customer come and sees these in a representative he or she will feel comfortable to ask for help and might come back. Secondly, listen carefully; write notes about the important details when customer is complaining and deal with the problem professionally. Never ignore your customer so that they calm down. Finally, Never and ever brake a promise, so that the customer will not become dissatisfied. When you give a promise, be sure that you will do it so that your customer is very happy. I have travelled by Qatar airways one of the best 5stars airline in the world and I saw this perfect rules.
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ReplyDeleteCustomer service.
ReplyDeleteWhen the passengers travelled they expect to find a high level of customer service.The customer services provided to customers to exceed their expectation and bring satisfaction.
When the customers are satisfied from the customer service they will talk positively and praise it.If the customer services lost a customer it's mean they lost the revenue because when the customer is treated effectively he will come back and this will increase the revenue.Also he will talk to many people to tell them about his positive experience about this customer service.
When the customers are dissatisfied they will talk negatively about their experiences and they will damage the reputation of that customer service.
There are some important rules to have a good customer service.Customer service representative must be welcoming,smile,courteous and polite with his customer.He should respect his customers by talking to them in a good way.He also should listen to the customers and don't ignore them and he must apologize when he made a mistake.
(Q1)
ReplyDeleteCustomer service is services provided to customers to meet thier expectations and bring satisfaction. Customer service is very important to increase the revenue of the companies.
First, the good represantitive who can make the customer feel happy about the services of the company is courteous and welcoming to the customer , be efficient and polite so you can deal with him and listen to your customer and ask him what he need and make promise that you can keep.
Second, the bad represantitive who make the customer be frustrate about the deal and the service and if the represantitive break a promise that make the customer be annoyed.
Finaly, there is some of the best airlines in the world with 5 stars and the quality of services they provide for their customers for example, Qatar Airways, Cathay Pacific, Kingfisher Airlines, Malaysia Airlines and Singapore Airlines.
(Q2)
There are some rules it is important for good customer service for example,
1- Smile , be welcoming to your customer.
2- Make promises that you can keep.
3- Be knowledgeable.
4- Listen to your customer and don't ignore them.
5- Respect your customer.
6 - Be efficient.
Customer service is service that provided to customer to meet their expectations and bring satisfaction.
ReplyDeleteCustomer service is more than just keeping customs happy. It's revenue and an unhappy customs can damage your reputation.
Qatar airways one of best example of good customer service in the world because they know how to satisfied their customs , because they know that satisfied customers not only return to buy again from them ,but are also likely to talk positively about their business to other .
In the other hand, bad customer service experience is shared with around to other people , and these people will probably tell another 10 , so they can damage their reputation.
Customer Services
ReplyDeleteTo attact customers to any airline, they should have a superior customer service. This service is provided for customers to exceed their needs. In addition, there are important rules that careers have to follow to maintain the best customer service.
There are two kinds of customer service which are good and bad customer service. Personal experience is the most effective factor in the airline business. Thus, the revenue of airlines of good services is almost high because people talk positively about the service they had experienced and more customers try the same company. For example. If some passengers are registered in a wrong flight; then, the airline promote a right flight free of charge for them, they will be satified and traveled by the same company again. On the other hand, airlines of poor services have a bad reputation because some passengers talk negatively about their treatment. Also, because these airlines are losing their customers, the income will be very low. For instance, ignoring the customers while they are complainting annoy them and make them dissatisfied. So, not only the prices and the availibility of the product and the service is important, but also the way the employees treat the people.
Some of the five stars airlines for 2010 are Asiana Airlines, Cathay Pacific, and Kingfisher Airlines. The best common criteria about these airlines is grooming and presentation means that the employees are clean, tidy, and communicate well with passengers and present the airlines in good manners.
There are important rules to maintain the best customer services. First of all, careers have to be konwledgeable, so that they will not find difficulties to answer customers’ questions. For instance, they can gain information by reading the books provided about customer services and they can ask old workers about their experience with passengers. Moreover, employees have to be courteous and polite; therefore, the customer will feel comfortable and satisfied. For example, employees should not ignore their customers if they have a vital call to answer; however, they have to ask them politely to wait a few minutes. Finally, employees have not to make a promise that they cannot keep. For instance, if the customer wants to reserve an extra ticket, the employees should not promise for ticket availability unti they find an empty seat in the plane.
In conclusion, the succeed of an airline business depends on what people feel about the services provided. In addition, employees have to be helpful, knowledgeable, and polite for the airline to benefit from the customers.
Customer Service is the service provied to customers to exceed or meet their expectations and bring satisfaction.There are two kinds of customer,for example good and bad customer service.The dissatisfied customer talks negatively to the people and his experience won't be good.
ReplyDeleteOn the other hand,a satisfied customer will talk positvely about his,her experience and bring revenue to the company.There are some rules for good cutomer service.The customer service personnel might be welcoming to the people and politly.Also have to deal with complaints professionally and be efficient.
The most important rules for customer service representative ,he he have to do it to keep the reputation good and high.The customer service personnel have to apologize if he made a mistake and he must be knowledgeable.Also customer service staff must not ignore cutomer.This three rules the agent must in order to make quality and the company reputation high.
Customer service is a service that is provided to customers to meet their expectation and bring satisfaction. Nowadays , many airlines and airports trying to compete with other competitors. They absolutely try to be the best, so all of them who want to be better than others must have good customer service.
ReplyDeleteGood customer service should include knowledgeable and efficient employees also. They need service and facilities with high quality. More over all customers who receive good and efficient dealing they will absolutely talk positively to people also they will be satisfied and that will make the number of customer increase and the customer will come back again. So that will increase the revenue and bring good reputation and more customers will go to them. However, bad customer service might include personnel who ignore customers, and don’t listen to their complaint that will make customers talk negatively about their experience, and that will damage that company’s reputation and revenue.
in my opinion I think Qatar airways deserve 5 stars because they have good customer service from my experience tried Kuwait airlines and Saudi airlines , I don’t like the service and I don’t think that they have good customer service also it is very clear that those airlines aren’t very popular and that’s because their reputation .